VoIP basically is the technology that converts voice signals into a digital signal, then transmitting the same over an IP network, enabling you to make a telephone call directly from your computer, a VoIP router, or any other device that has an Internet connection. A VoIP service provider offers services that enable you to use VoIP for both telephone and voice purposes. While this technology was once considered something experimental, with no real world applications, the wide adoption of VoIP has made it viable for businesses and consumers alike. Now VoIP can be found in many homes-and businesses are realizing the huge benefits it provides.
For a business, a VoIP service is a cost-efficient alternative to conventional phone service. Instead of paying for long distance and international calls separately, you simply subscribe to a VoIP service and use your regular telephone number for those functions. With VoIP, you can receive calls in your office or home, even when you are traveling abroad. VoIP allows you to cut down on overhead expenses, since you do not have to pay traditional phone rates for long distance and international calls when you use it for your business.
Another benefit for businesses is that with VoIP, you can reduce or eliminate your need for an in-house call center. With a traditional phone service, you still need to hire people to answer the phones, as well as any staff that will work with customers in a customer service or technical capacity. With VoIP, all calls are handled by the equipment itself. This means that your staff can focus their attention on more important matters, leaving customer service to someone else in your company.
One of the most common benefits of VoIP service is the elimination of a call center.
With a traditional call center, employees in the call center are expected to handle multiple calls at once, answering phones as calls come in and manually entering data into a computer. With VoIP, the calls are placed directly onto the company’s computer system, reducing the need for an in-house call center employee.
Since VoIP uses voice over internet protocol, it is also much more cost-effective than traditional phone service. You only need to buy a minimum amount of equipment, which is typically less than $100. Most VoIP services also provide unlimited domestic and international calls for a flat monthly rate. International calls are free when using VoIP as a service. This is very advantageous, especially for smaller businesses that normally need to make lots of domestic calls each month. If your business makes a lot of local or long distance calls each month, however, you may want to consider a different option, such as a land line phone.
Many VoIP service providers to offer advanced features that can be very helpful for small business owners. For instance, some VoIP providers offer advanced calling plans that include three-way conferencing and web collaboration. These additional features can be particularly useful for international business ventures that have employees that will be based in different parts of the world. In addition, some VoIP providers provide additional software and hardware that can be used on the phone so that employees can be better able to work together.
Another advantage of VoIP services is the ability to place calls anywhere in the world for no extra cost.
Unlike traditional phone services, which may charge clients per minute of call time, VoIP does not charge for long distance calls. In fact, VoIP allows you to place calls anywhere in the world for free, so long as the receiver has access to an Internet connection. Also, most VoIP providers provide the option of prepaid or postpaid phone use. With a prepaid phone plan, you can place cheap VoIP calls that are as long as the amount of credit on the card is available.
- If your business already uses traditional phones, you may want to try a VoIP service instead of going with a traditional phone company.
- Even if you decide VoIP isn’t right for your business at this time, it could very well be in the near future.
- VoIP technology is becoming more widely accepted by consumers and service providers every day.
- As more businesses discover the advantages of VoIP, more companies will realize the benefits of having VoIP phones in their offices.